Cancellation
The customer has the right to cancel the order, but this must be made before the product has been sent for dispatch, before 2.00 pm two working days prior to the order being delivered. This must be confirmed in writing to the email address given in the contact us section of the Company’s website or by telephone call to the Company’s dispatch office, 01825 740440 between the hours of 9.00 am and 5.00 pm.
Returns
Products and goods may be returned to the Company at its Operational Centre within 14 days of delivery at the customer’s expense. The products or goods can be collected by the Company and the customer charged the cost of return only. In the event of a delivery failure due to unforeseen issues or access problems, we will attempt to redeliver at your instruction for a charge of £25 per pallet. Any issues related to this should be confirmed by calling our dispatch office on 01825 840440. The customers statutory rights are not affected.
Amendments
Orders are unable to be amended by 2.00pm up to two working days prior dispatch. Once dispatched orders are not able to be amended. The Company reserves the right to cancel any order placed, the amount paid to the Company will be refunded as soon as possible, the Company will confirm the cancellation by email to the address supplied on submission of the order.
General
The Terms and Conditions are governed by the laws of England and Wales and any disputes arising from these terms which cannot be settled during the course of business shall be referred to a single arbitrator in accordance with the Arbitration Act 1950 or any amendment being currently in force. The customers statutory rights are not affected by these terms.
Returns
Purchases maybe returned within 14 days of the date of delivery, the materials must be wrapped and secured correctly in the same manner in which they were delivered. You will be charged for the return of your materials directly by the haulier tasked to collect from your address.
Refunds
Should you wish to withdraw from your purchase up to a limit of 30 days after delivery and there is no error on our part we will be able to only refund the material cost and not the haulage element.
The cost of return will be met by the customer, we are able to arrange collection, but payment will need to be made beforehand, the same conditions of access as described in our delivery options will need to be met.
Failed Deliveries
It is very important that the conditions in delivery section are met for us to be able to make a successful delivery. This is the area of the delivery that is in the customers control so please ensure that we can make a safe and successful delivery to your location. Should we be unable to make delivery on the day due to access or safety issues our returns policy will apply. If you are unsure or would like advice, please contact us on 01825 840440 and we would be pleased to offer any assistance that we can.